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Certified Quality Manager (CQM)

Globally recognized and accredited Online Training and Certification course on Certified Quality Manager (CQM)

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Language: Hindi

Instructors: Aryan Viswakarma

Validity Period: 1095 days

$800 43.75% OFF


Why this course?


Course: Certified Quality Manager (CQM)

Course Duration: 40 hrs

Course Objectives

Certification from QHI is considered a mark of quality excellence in many industries. It helps you advance your career, and boosts your organization’s bottom line through your mastery of quality skills. Becoming certified as a Manager of Quality confirms your commitment to quality and the positive impact it will have on your organization.

The Certified Manager of Quality should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.

The Certified Quality Manager (CQM) leads and champions process improvement initiatives—that can have regional or global focus—in various service and industrial settings. CQM facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.


Candidates must have 10 years of on the job experience in one or more of the areas of the Certified Manager of Quality Body of Knowledge.

If you've been certified as an Internal quality auditor, Lead Auditor, Six Sigma Green Belt, Six Sigma Black Belt, Lean Expert or quality engineer, experience used to qualify for certification in these fields applies to certification as a manager of quality, can be minimized.


Candidates who have completed a degree from a college, university will have part of the 10-year experience requirement waived, as follows (only one of these waivers may be claimed):

  • Diploma from a technical institute / college — one year will be waived
  • Associate degree — two years waived
  • Bachelor's degree — four years waived
  • Master's or doctorate — five years waived

Who Should Attend?

Quality managers or individuals looking to achieve their QHI Certification in Certified Quality Manager should attend this training.

Certification Exam

  • Each certification candidate is required to pass a written examination that consists of multiple-choice questions measuring comprehension of the Body of Knowledge.
  • The exam will be conducted online.
  • It is only offered in English.
  • Learners need to appear for the final test within 12 months of purchasing the course. Course access will remain till the access period as per the applicability.
  • *Taking an exam after one year will incur a fee*
  • After the certificate is issued, you must wait 30 days to get a hard copy of the certificate.
  • Learners can clear their doubts arising during the study within 06 months from the date of purchasing the course.
  • For Sample Certificate Click Here

Pass Criteria:  > 60% marks

For candidates clearing the exam successfully certificate shall be issued by Quality HUB India, which is a registered organization with GOI for consultancy, training and certification.

  • Note: One extra opportunity will be given to unsuccessful candidates free of charge.

Copying, Selling, or Harming videos-

  • We recommend that you do not share videos with your friends, as they may try to damage the videos, which will ultimately get you into trouble.
  • Hacking or causing harm to the videos in any way is a PUNISHABLE offence. You may only watch the videos for as long as they are still valid.
  • All of the videos are COPYRIGHTED.
  • Do not attempt to record the lectures in any other way. If you are caught unlawfully SELLING the lectures in full or in part, you will be forced to pay a large sum of money as compensation and face a slew of other legal consequences.

PS: Please contact us at +91-8094078781 or drop a mail at / if you notice any unlawful activity taking place in the name of Quality Hub India.

Format, Pdf, E-books, Templates availability:

All supporting format, Pdf, E-books, Templates as per the course requirement and within the scope, has been uploaded in the portal in the course section and downloadable.

No additional documents, formats, templates, etc shall be provided by QHI.

Policy on Cancellation and Refunds

  • The course to which you have subscribed cannot be replaced with another course.
  • It is not possible to cancel a course once it has been purchased.
  • There are no refunds for fees.
  • Courses are not transferrable.
  • Course Extension is possible. (How to seek a course extension, details are listed below)

For Technical Support-

Contact us at +91-8094078781 / 8824314500 or drop a mail at /

*Prices may change at any time without prior notice.


  • STEP 1 - Select the validity period for a course extension.
  • STEP 2 - Pay and Share screenshot on Mail:


You can also pay by scanning a QR code. Kindly share screenshot on mail at with full details after payment (Name, Email id, Contact No. and Course Name)

Course Curriculum

Welcome and Study Instruction
Welcome and Study Instruction (03 min)
QHI ISO9001 & ISO14001 Certification + Candidate Certificate verification on QHI portal
Quality HUB India is now IAO Accredited Institution
Quality HUB India "THE BEST Online Learning Platform of 2022" award by Business Connect Magazine
Leadership Challenges
Organisation Structure
Types of Org. Structure
Conflict Management
Conflict Management reason, symptoms, definition and meaning
Conflict Management reason, symptoms, definition and meaning
Change Management & Market Analysis
Change Management
Market Analysis and competitor's Analysis
Business Environment Analysis
Internal Capability Analysis
Communication & Types of Communication
What is Communication, Communication Path and Direction of Communication
Horizontal Communication with Examples
Method of Communication- Body Language, Formal and Informal Communication and Grapevine Communication
Media of Communication
Questioning Techniques, Open and close ended questions
Interpersonal Skill_Part1- Effective Organizational Communication, Written Communications and Email messages
Interpersonal Skill_Part 2- Signage, Difference in Hearing and Listening and Constructive Communication
Communication in Global scenario
Introduction to Empowermant (part 1) - 12 min
Empowerment - Part2 (17 min)
Knowledge Management
Knowledge Management - Part 1 - (16 min)
Knowledge M - Part 2 (Barriers and Solutions) - 10 min
Management Skills & Interdependence of Functions
Management Skills and Importance of TQM - ( 09 min)
Levels of Management - (05 min)
Principle of Management (Planning, Organizing, Scheduling, Directing, Controlling) - 10 min
Interdependence of Functions -Part1 - (30 min)
Interdependence of Functions -Part 2 (Material Management, Operation, Engg, QA) - 13 min
Organisation Performance Measurement
Org. Performance Measure (Designing PM, CSF & Balanced Score Card) -(26 min)
Org. Performance measure (Resources, Monitoring and important Factors) - ( 18 min)
SWOT Analysis - Explained with examples (Exclusive Version)
Team Building
Team Building Technique - (30 min)
Team Roles and Resp.- (31 min)
Team Performance and Evaluation - (17 min)
Negotiation Skill
Introduction to Negotiation - Part1 (08 min)
Roles and resp. of Negotiator - (07 min)
Process steps to negotiation - (12 min)
Risk Management & Resource Management
Risk Management, How to Respond and PDCA approach to Risk Mgt - (18 min)
Risk Management - Computing Potential Loss and taking action - (12 min)
Resource Allocation and Utilization - (14 min)
Problem Solving Tools & Techniques
7 Quality Control Tool complete - (128 min)
8 Management and Problem Solving Tool - (70 min)
Introduction to Theory of Constraint (TOC) - (20 min)
Gantt Chart (A Very Important Project Management Tool) V1 - (09 min)
Failure Mode and Effects Analysis (FMEA) -Part1 - ( 78 min)
Failure Modes & Effect Analysis (FMEA) - Part2 - (43 min)
Plan-Do-Check-Act (PDCA) Method with Case Study - (46 min)
Why SDCA needed before PDCA? - (18 min)
Strategic Planning
Strategic Planning - Introduction
Strategic Planning - Development of Plan - (18 min)
Strategic Plan (Phases of Strategic Plan and Hosin Planning) - 24min
Strategic Planning - Guiding Principle and Mission
Organisation Management Style
Management Style ( Six Type of Management Style) - (25 min)
4th Generation Management + Joiner Triangle - (14 min)
Section4: Introduction to Quality Gurus
Quality Guru - Edward Deming (16 min)
Philip Quality Guru B. Crosby
Quality Guru - Masaaki Imai - (06 min)
Quality Guru - Joseph M. Juran (V1) - (19 min)
Stages of Team development
Stages of Team Development - (16 min)
Section 3: Lean Tools
5S -Introduction -(13 min)
Kaizen & Types of Waste - (18 min)
KAIZEN Job function (As perceived by Japanese Managers) - V1 (14 min)
POKAYOKE (Mistake Proofing) - (32 min)
Single Minute Exchange of Dies (SMED) - (31 min)
Just In Time (JIT) Concept and Case Study - (17 min)
Section 10: Best Practices and System
Basics of Total Quality Management(TQM)
World Class Manufacturing (WCM) System – Exclusive Version
Introduction to Total Productive Maintenance (TPM) - (12 min)
Total Quality Management (TQM) Vs Total Productive maintenance (TPM) (Hindi)
Basics of Quality Management
Difference in Project, Program and Portfolio - (17 min)
Continuous Vs Continual Improvement - 10 min
Critical to Quality(CTQ) VS Critical to Process (CTP) VS Critical to Customer (CTC) - 11 min
Red Bin Analysis (V1) - (13 min)
Quality Manager - Roles, Skill, Opportunities, Challenges etc.
Management Representative(MR) - Roles, Responsibilities etc - (34 min)
Quality Month Celebration (QMC)
QA MIS - Template & Content - (39 min)
Six Sigma Team Formation, Team management, Roles and Responsibilities ,Different Phases of Six Sigma –Forming, Storming, Norming & Performing -(48 min)
RACI Matrix (Responsibility Assignment Matrix) - 20 min
Operational Definition - Explained with example - (8 min)
Calibration - Introduction to Calibration (13 min)
Calibration - Basic requirement for Calibration & Environment - (20 min)
Cost of Quality (COQ) and its elements - (11 min)
Product Vs Process Characteristics (Hindi)
Motivation Theory
Motivation Theory - Friedrick Taylor - (05 min)
Hawthorn Effect_Final.mp4
Maslow Hirarchy need_final.mp4
McGregor-Theory X and Y - Final.mp4
Reward and Recognition - Importance and Benefits - (22 min)
Understanding System
Process Audit VS Product Audit - 14 min
COP, MOP and SOP - Types of Process and its importance - (08 min)
Production Vs Productivity (Complete) - 14 min
Difference between Rework and Repair (new) - 14 min
Six Sigma
Six Sigma (Crash Course) - (30 min)
Understand Differences in 16 categories -Lean Vs Six Sigma - (22 min)
5W and 1 H (V1) - A Perfect approach to define a problem - (14 min)
SMART Goal Setting (V1) - 18 min
Process Control
Statistical Process Control (SPC) - (33 min)
Pre-Control Charts (PCC) - (37 min)
Learning External Videos
Importance of a Good SOP (English)
Section 5: E-books, pdf file and Formats
CQM - Study Material_Vol-01
CQ& OEM-Study Material_ Vol-02
Inspection-Quality-Control (NPC)
Zero Quality Control_ Source In - Shigeo Shingo
Juran's Hand Book
Handbook for TQM and QCC-Vol 1
Handbook for TQM and QCC- Vol 2
The Handbook for Quality Management A Complete Guide to Operational Excellence ( )
7 QC Problem Solving Tool - PDF
7 QC Problem Solving Tool
QC Problem Solving Part iii
QC Problem Solving Part ii
QC Problem Solving Approach(1)
Practice Test (Certified Q&OEM)
Practice test - CQM
Recommended Next Courses for Career Growth
Conformation for Final Test
Confirmation for Final Test
Registration Form

How to Use

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