Course: Certified Quality Cost Expert (COQ)

Course Duration: 4 hrs

Course Objectives

This programme is developed for Change Agents within the organisation tasked to lead or participate in continual improvement through Cost of Quality Route. As we all know “Cost is more important than Quality, but Quality is the best strategy to reduce cost”. We should be aware that ‘Poor quality costs’ can make an organization lose 25% to 35% of sales amount due to variety of reasons like warranty, compliant servicing, scraps, redesign, loss of resources and capacity due to rework and reprocessing, free replacement delivery, re-grade, additional discounts, loss of management time, loss of orders, loss of interest in delayed payments and loss of customers. Cost is inversely proportional to Poor Quality. A quality complaint can lead to multiple ripple effects that can impact 10X or more than just the replacement cost due to above reasons.

This puts huge pressure on profit margin as everyone is trying to survive and grow in limited market size. Every amount saved from cost of poor quality will add to profit margin.  Hence, it is the responsibility of ‘certified quality cost Expert’ in every organization to identify, measure, analyse, reduce and prevent poor quality from being generated in every process and activity to contribute in reducing cost and ensure profitability.

Prerequisites

Minimum 1 years of industry experience.

Who Should Attend?

• All working professionals (apply to all levels and vertical of all industries)
• HODs from Production, Planning, SCM, Quality, Maintenance, Manufacturing engineering, Design and Development, Sales, Marketing and Finance.
• Engineer and Executives (minimum 1 years of Industry experience).
• Junior to senior level Managers.
• High potential employees who are part of succession planning.
• Faculties from Academic Institutions.
• Professionals keen to take up Quality Cost journey.

Certification Exam

Each certification candidate is required to pass a written examination that consists of multiple choice questions measuring comprehension of the Body of Knowledge. The exam will be conducted online. It is only offered in English.

Pass Criteria:  > 60% marks

For candidates clearing the exam successfully certificate shall be issued by Quality HUB India, which is a registered organisation with GOI for training and certification courses.

• Note: One extra opportunity will be given to unsuccessful candidates free of charge.

How will I benefit from this certification?

• Develop ‘Cost of Quality’ model in your organization.
• Learn various components of Cost of Quality and how to collect data and measure them.
• Identify hidden costs from an ‘iceberg of quality loss’ effects.
• Realize why we should invest more on ‘cost of conformance’ to reduce; avoid ‘cost of non-conformance’.
• Learn various best practices to control processes and reduce defects, errors in every stage from design to delivery.
• Relate every defect to cost and how it impacts profitability.
• Use the training materials and various examples as reference and implement the tools, practices to reduce and prevent generation of poor quality.