Certified Operational Excellence Manager (COEM) Course in Hindi
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Certified Operational Excellence Manager (COEM)

Globally recognized and accredited Online Training and Certification course on Certified Operational Excellence Manager (COEM)

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Language: Hindi & English

Instructors: Aryan Viswakarma

Validity Period: 365 days

$800 43.75% OFF


Why this course?


Course: Certified Operational Excellence Manager (COEM)

Course Duration: 40 hrs

Course Objectives

Certification from QHI is considered a mark of quality excellence in many industries. It helps you advance your career and boosts your organization’s bottom line through your mastery of quality skills. Becoming certified as a Manager of Operational Excellence confirms your commitment to quality and the positive impact it will have on your organization.

The Certified Manager of Operational Excellence should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.

The Certified Operational Excellence Manager (COEM) leads and champions process improvement initiatives—that can have regional or global focus—in various service and industrial settings. COEM facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.


Candidates must have 10 years of on-the-job experience in one or more of the areas of Quality, Operation, Production, Maintenance, etc.

If you've been certified as an Internal quality auditor, Lead Auditor, Six Sigma Green Belt, Six Sigma Black Belt, Lean Expert, or quality engineer, experience used to qualify for certification in these fields applies to certification as a manager of operational excellence and can be minimized.


Candidates who have completed a degree from a college, the university will have part of the 10-year experience requirement waived, as follows (only one of these waivers may be claimed):

  • Diploma from a technical institute/college — one year will be waived
  • Associate degree — two years waived
  • Bachelor's degree — four years waived
  • Master's or doctorate — five years waived

Who Should Attend?

Quality managers or individuals looking to achieve their QHI Certification in Certified Operational Excellence Manager should attend this training.

Certification Exam

  • Each certification candidate is required to pass a written examination that consists of multiple choice and/or descriptive questions measuring comprehension of the Body of Knowledge.
  • The exam will be conducted online.
  • It is only offered in English.
  • Learners need to appear for the final test within 12 months of purchasing the course. Course access will remain till the access period as per the applicability
  • After the soft copy of the certificate is issued, you must wait 30 days to get a hard copy of the Certificate at your given address.
  • Learners can clear their doubts arising during the study within 01 years from the date of purchasing the course
  • *Taking an exam after one year will incur a fee*
  • For Sample Certificate Click Here

Pass Criteria:  > 60% marks

For candidates clearing the exam successfully certificate shall be issued by Quality HUB India, which is a registered organization with GOI for consultancy, training, and certification.

  • Note: One extra opportunity will be given to unsuccessful candidates free of charge.

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  • Hacking or causing harm to the videos in any way is a PUNISHABLE offense. You may only watch the videos for as long as they are still valid.
  • All of the videos are COPYRIGHTED.
  • Do not attempt to record the lectures in any other way. If you are caught unlawfully SELLING the lectures in full or in part, you will be forced to pay a large sum of money as compensation and face a slew of other legal consequences.

PS: Please contact us at +91-8094078781 or drop a mail at info@qualityhubindia.com /qhi2017@gmail.com if you notice any unlawful activity taking place in the name of Quality Hub India.

Format, PDF, E-books, Templates availability:

All supporting format, PDFs, E-books, and Templates as per the course requirement and within the scope, has been uploaded in the portal in the course section and downloadable.

No additional documents, formats, templates, etc. shall be provided by QHI.

Policy on Cancellation and Refunds

  • The course to which you have subscribed cannot be replaced with another course.
  • It is not possible to cancel a course once it has been purchased.
  • There are no refunds for fees.
  • Courses are not transferrable.
  • Course Extension is possible. (How to seek a course extension, details are listed below)

For Technical Support-

Contact us at +91-8094078781 / 8824314500 or drop a mail at info@qualityhubindia.com /qhi2017@gmail.com

*Prices may change at any time without prior notice.


  • STEP 1 - Select the validity period for a course extension.
  • STEP 2 - Pay and Share screenshot on Mail: qhi2017@gmail.com


You can also pay by scanning a QR code. Kindly share a screenshot by mail at qhi2017@gmail.com with full details after payment (Name, Email id, Contact No. and Course Name)

Benefits of Doing Courses from Quality HUB India™

  • Expert instruction: Quality HUB India has a team of experienced trainers and consultants who have extensive knowledge and practical experience in their respective fields.
  • Relevant and up-to-date content: Quality HUB India courses are designed to be practical and relevant, and they are updated regularly to reflect the latest best practices and industry standards.
  • Industry recognition: Quality HUB India courses are recognized by various organizations and institutions in the industry, which can enhance your credibility and help you to stand out in the job market.
  • Online Weekly Live Doubt Clearing Session: Interact with the faculty online every week and clarify your doubts arising during the learning for one full year from the date of purchasing the course.
  • Networking opportunities: Quality HUB India courses provide opportunities for attendees to network with professionals from different industries and backgrounds, which can help you build valuable relationships and expand your knowledge.
  • Flexible learning options: Quality HUB India offers both online and classroom-based courses, which provides flexibility for busy professionals and allows you to choose the learning option that best fits your schedule and preferences.
  • Affordable pricing: Quality HUB India courses are priced affordably, making them accessible to individuals and organizations of all sizes and budgets.

Awards & Recognitions

  • “Indian Achiever’s Award 2021-22” by Indian Achiever’s Forum
  • ‘THE 2022 Global Education Award’ by Xel Research & Journey Magazine
  • “Top 10 Manufacturing Consultant 2022” by Industry Outlook Magazine
  • “THE BEST Learning Platform of 2022” by Business Connect Magazine

Accreditations & Certifications

  • The Council for Six Sigma Certification (CSSC) – USA
  • International Quality Federation (IQF) – USA
  • International Accreditation Organisation (IAO) – USA
  • ISO 9001:2015 – Quality Management System
  • ISO 14001:2015 – Environment Management System
  • ISO 29990:2010 – Learning Services for Non-Formal Education & Training

Course Curriculum

  • Introduction to Operational Excellence
  • · Operational Excellence VS Continuous Improvement

    · Principles of Operational Excellence

    · Importance of Operational Excellence

    · Examples of Operational Excellence

    · How to set Operational Excellence Goals

    · Operational Excellence KPI and Metrics

    · Operational Excellence Best Practice

    · Introduction to Operational Excellence, Benefits, and a sample Structure

    Leadership and Organization Structure

    · Leadership Challenges

    · Organisation Structure and Types of Org. Structure

    Conflict Management

    · Conflict Management reason, symptoms, definition, and meaning

    · Types of Conflict and its management

    Change Management & Market Analysis

    · Change Management

    · Market Analysis and competitor Analysis

    · Business Environment Analysis

    · Internal Capability Analysis


    · Communication & Types of Communication

    · Questioning Techniques, Open and close-ended questions

    · Interpersonal Skills

    · Communication in the Global scenario


    · Introduction to Empowerment

    Knowledge Management

    · Introduction to Knowledge Management

    Management Skills & Interdependence of Functions

    · Management Skills and Importance of TQM

    · Levels of Management

    · Principle of Management (Planning, Organizing, Scheduling, Directing, Controlling)

    · Interdependence of Functions

    Organisation Performance Measurement

    · Org. Performance Measure (Designing PM, CSF & Balanced Score Card)

    · Org. Performance measure (Resources, Monitoring and important Factors)

    · SWOT Analysis - Explained with examples

    Team Building

    · Team Building Technique

    · Team Roles and Resp.

    · Team Performance and Evaluation

    Negotiation Skill

    · Introduction to Negotiation

    · Roles and resp. of Negotiator

    · Process steps to negotiation

    Risk Management & Resource Management

    · Risk Management, How to Respond and PDCA approach to Risk Mgt

    · Risk Management - Computing Potential Loss and taking action

    · Resource Allocation and Utilization

    Problem Solving Tools & Techniques

    · 7 Quality Control Tool complete

    · 8 Management and Problem-Solving Tool

    · Introduction to Theory of Constraint (TOC)

    · Gantt Chart (A Very Important Project Management Tool) V1

    · Failure Mode and Effects Analysis (FMEA)

    · Plan-Do-Check-Act (PDCA) Method with Case Study

    · Why SDCA needed before PDCA?

    Strategic Planning

    · Strategic Planning – Introduction

    · Strategic Planning - Development of Plan

    · Strategic Plan (Phases of Strategic Plan and Hosin Planning)

    · Strategic Planning - Guiding Principle and Mission

    Organisation Management Style

    · Management Style (Six Type of Management Style)

    · 4th Generation Management + Joiner Triangle

    Introduction to Quality Gurus

    Quality Guru - Edward Deming

    Quality Guru - Philip B. Crosby

    Quality Guru - Masaaki Imai

    Quality Guru - Joseph M. Juran

    Stages of Team development

    · Stages of Team Development

    Best Practices and System for Operational Excellence (OpEx)

    · Total Quality Management (TQM)

    · World Class Manufacturing (WCM) System

    · Total Productive Maintenance (TPM)

    · Office TPM and Concept of PQCDSM

    Operational Excellence Methodologies

    · Operational Excellence Methodology 01 (Lean Management)

    · Operational Excellence Methodology 02 (Six Sigma)

    · Operational Excellence Methodology 03 (Kaizen Method)

    Lean Management Tools for OpEx

    · 5S –Introduction

    · Kaizen & Types of Waste

    · KAIZEN Job function (As perceived by Japanese Managers)

    · POKAYOKE (Mistake Proofing)

    · Single Minute Exchange of Dies (SMED)

    · Just In Time (JIT) Concept and Case Study

    Six Sigma for OpEx

    · Introduction to Six Sigma

    · Understand Differences in 16 categories -Lean Vs Six Sigma

    · 5W and 1 H- A Perfect approach to define a problem

    · SMART Goal Setting

    · Six Sigma Team Formation, Team Management, Roles and Responsibilities, Different Phases of Six Sigma –Forming, Storming, Norming & Performing

    · RACI Matrix (Responsibility Assignment Matrix)

    Basics of Quality Management

    · Differences in Project, Program, and Portfolio

    · Continuous Vs Continual Improvement

    · Critical to Quality (CTQ) VS Critical to Process (CTP) VS Critical to Customer (CTC)

    · Red Bin Analysis

    · Quality Month Celebration (QMC)

    · QA MIS - Template & Content

    · Operational Definition - Explained with example

    · Calibration - Introduction to Calibration

    · Calibration - Basic requirement for Calibration & Environment

    · Cost of Quality (COQ) and its elements

    · Product Vs Process Characteristics

    Motivation Theory

    · Motivation Theory - Friedrick Taylor

    · Hawthorn Effect

    · Maslow Hierarchy need

    · McGregor-Theory X and Y

    · Reward and Recognition - Importance and Benefits

    Understanding System

    · Process Audit VS Product Audit

    · COP, MOP, and SOP - Types of Process and their importance

    · Production Vs Productivity

    · Difference between Rework and Repair

    Process Control

    · Statistical Process Control (SPC)

    · Pre-Control Charts (PCC)

    Responsibilities, Competency and JD of OpEx Manager

    · Roles and Competencies Operational Excellence Manager

    · Responsibilities of Operational Excellence Manager

    · JD and Skills requirement for Operational Excellence Manager

    Operational Excellence Implementation Strategy

    · How to Achieve Operational Excellence

    · Operational Excellence Implementation Plan

    · Operational Excellence Challenges

    · Overcoming Operational Excellence Challenges

    Additional Resources

  • pdf file- 07 no.
  • ebook- 05 no.

How to Use

After successful purchase, this item would be added to your courses.You can access your courses in the following ways :

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  • For other devices, you can access your library using this web app through browser of your device.


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